Frequently Asked Questions
Frequently Asked Questions
Before sending your question, please read the following list, perhaps you can find the answer.
Do I have to create an own Account for each Competitor separately?
No, it is NOT necessary.You can register more competitors in the User Account. If another User has already created you as a Competitor, you can add "yourself" to your own Account by sending a move request. Never create a competitor 2x!
Who can I enter in an individual race?
The primary condition of individual entry is the Own competitor, which is connected to your Account. You and your family members, too, can be competitors.Who can I enter in a relay race?
The first member of the relay team can only be an Own competitor. When adding further teammates, you can choose anyone. The responsibility of entry is yours as the system records which User has entered the relay team.Who is responsible for the entry?
The User who entered the competitor(s) bears the responsibility. The system records the entries automatically in any case.Why do the Own competitors not appear on the Entry sheet?
The search tool that can be found below the entry sheet suggests only those competitors who belong to the corresponding age group at a given race and have not been entered yet. (Filling in the name/part field is necessary only if the number of Own competitors connected to your Account is higher than 10.)How do I know if my entry is valid?
All entries can be checked immediately in the Start lists. If the BIB number is0000, the confirmation of entry payment is pending.
Can the entry be withdrawn?
There is no need for that since if the payment does not arrive or you do not participate in the race, your status in the results list will be marked aswithdrawn.
Can the competitor's name be modified later?
Names can be modified in two cases:- family name changes
- spelling mistake(s) made during registration